LINENSPIRE STONECOVE LLC values ​​your shopping experience. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

  1. Return Period

Customers may submit a return request within 30 days of receiving their order. Returned items must be unused, unwashed, and in a condition suitable for resale, retaining original packaging and accessories whenever possible.

If an item has quality issues, was damaged during shipping, or differs significantly from the order, please contact us as soon as the issue is discovered.

  1. Return Requests

Before shipping items back, please contact LINENSPIRE STONECOVE LLC via the “Contact Us” page on our website, providing your order number, purchase details, and the reason for the return.

Packages sent back without prior confirmation may experience processing delays. Once we approve the return request, we will provide you with specific return instructions.

  1. Return Address

Please send approved returns to the following address:

4401 CESSNA CT
NEW ORLEANS, LA 70126

Please note: The return address may vary depending on the order source or specific return circumstances. Customers should use the most current return address provided by customer service when shipping their return.

  1. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or an incorrect item being sent, we will cover reasonable return shipping costs on a case-by-case basis.

If the return is due to personal reasons—such as the item no longer being needed, an incorrect purchase, or a change in personal preference—the customer is generally responsible for return shipping costs.

  1. Refund Processing

Upon receipt of the returned items, we will inspect their condition. Orders that meet the refund criteria will be processed once the review is complete.

Refunds are typically issued to the customer’s original payment method. We usually submit the refund within 3–7 business days of approval; however, the actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or third-party payment provider.

Shipping fees incurred on the original order that do not meet refund eligibility criteria may not be refunded. 6. Situations Ineligible for Return

Refunds may not be available in the following situations:

The 30-day return period has expired;
The item shows signs of use, washing, or damage;
The item is missing essential accessories or packaging;
Damage caused by customer misuse;
The order source cannot be verified;
Other situations that do not comply with this return policy.

Where mandatory legal provisions apply, we will act in accordance with applicable laws.

  1. Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, incomplete, or contains incorrect items. To facilitate verification, we may request your order number, photos of the item(s), photos of the packaging, or other relevant information.

Upon verification, we may offer a replacement, return, or refund, depending on the specific circumstances.

  1. Refund Disputes

If you have concerns regarding the refund amount or the refund process, please contact our customer service team first for verification. We will handle the matter based on order records, the status of the return, and applicable policies.

  1. Contact Us

To request a return, check the status of a refund, or make inquiries, please contact LINENSPIRE STONECOVE LLC using the contact details provided on the “Contact Us” page of our website.

We will make reasonable efforts to process your return and refund requests promptly and provide clear, reasonable after-sales service.