1. How do I place an order on the website?
   You can browse the products on the site, add the items you want to your shopping cart, fill in the shipping and payment details as prompted at checkout, and confirm your order to complete the purchase.
2. What payment methods are accepted?
   We accept the payment methods displayed at checkout. All orders are one-time purchases; there are no automatic renewals or subscription services.
3. Can I modify my order after placing it?
   If your order has not yet entered the processing stage, you can contact us to request a modification. Once an order enters the processing or shipping phase, it may no longer be possible to make changes.
4. How can I check my order status?
   After submitting your order, you can check its status using the order confirmation details. If you have any questions, please contact us via the “Contact Us” page on the website.
5. When will I receive my order?
   Orders typically enter the processing stage after payment is confirmed. Actual delivery time depends on processing time, the shipping method, and the destination. Once shipping information is updated, you can track the delivery progress using the provided tracking details.
6. What should I do if I haven’t received my order?
   If the estimated delivery time has passed, we recommend checking the tracking information first. If the tracking status has not been updated for an extended period, please contact us, and we will assist in verifying the status of your order.
7. Can I cancel my order?
   Order cancellation depends on the current processing status. If the order has not yet been shipped, please contact us as soon as possible to request a cancellation. Orders that have already entered the shipping process may not be cancellable.
8. How do I request a return?
   To initiate a return, please contact our customer service team with your order number and the reason for the return. Once confirmed, please follow the return instructions provided by our staff.
9. How long does a refund take?
   Once a refund request is approved, the refund is typically processed via the original payment method. The time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
10. How does the website protect my personal information?
    We value user privacy and employ reasonable security measures to protect the personal information you submit. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
11. Why did my payment fail?
    Payment failures may be due to issues with card details, payment verification, account balance, or security checks by the payment provider. We recommend verifying that your payment details are correct before trying again, or contacting your payment provider.
12. Do prices on the website change?
    Product prices may be adjusted based on inventory, promotions, market conditions, or other business factors. Once an order is confirmed, the price is generally determined by the amount shown on the order checkout page.
13. What should I do if there is an issue with the items I received?
    If the items you receive are damaged, missing, or significantly different from your order, please contact us as soon as possible with your order details and a description of the issue; we will assist you based on the specific circumstances.
14. How can I contact customer service?
    You can contact us via the “Contact Us” page on the website or through the official contact details listed there. We typically respond within 1–2 business days of receiving your inquiry.
15. What rules must I follow when using the website?
    Users must not use the website for fraud, illegal activities, unauthorized data scraping, malicious attacks, the distribution of malware, or any other actions that violate applicable laws or the website’s terms. In the event of a violation, we may restrict or terminate the relevant account and access to the website, and take appropriate measures in accordance with applicable laws.